Thank you for choosing FireStickIPTV.ca. We appreciate your trust in our services. Please read the following Return and Refund Policy carefully to understand our practices regarding returns and refunds.
Service Refund Policy
All sales of IPTV services provided by FireStickIPTV.ca are final. Due to the nature of our digital service, we cannot offer refunds or credits for any service subscription once it has been activated and delivered. We encourage our customers to try the service for one month before subscribing for a longer term to ensure it meets your needs.
Hardware Refund Policy
The Firestick device included in our service is non-refundable except in cases where the device is defective or not working upon receipt. If you receive a defective or non-working Firestick device, you must contact our customer support team within 30 days of receiving your order. Our support team will guide you through the process of returning the device and will provide a replacement if deemed necessary.
To be eligible for a return, your Firestick device must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [Insert Customer Support Contact Information] within 30 days of receiving your Firestick device.
- Provide a detailed description of the issue with the device and include any necessary supporting documents or photos.
- Our customer support team will assess the issue and provide instructions on how to return the device if necessary.
- Once we receive the returned device, we will inspect it and notify you of the status of your return.
- If your return is approved, we will provide a replacement device. Refunds are not available for Firestick devices.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us